Need help with the MyPelican app? Browse the frequently asked questions below, or contact our team directly and we'll get back to you.
Perth, Western Australia
When reporting an issue, please include your device model, OS version (iOS or Android), and a screenshot if possible — it helps us resolve things faster.
Open the app, go to Accounts, and tap "Connect a bank". You'll be securely redirected to your bank's login via Australia's Consumer Data Right (CDR) framework — MyPelican never sees or stores your banking password.
Yes. We access your data through the government-regulated CDR framework via an Accredited Data Recipient, store it in Australia with AES-256 encryption at rest and TLS 1.3 encryption in transit, and never sell your data or use it for advertising. See our Privacy Policy for full details.
Go to Settings > Connected Accounts and tap "Disconnect" next to any bank, or Settings > Delete Account to remove all your data immediately. You can also email admin@mypelican.com.au to request deletion.
Most sync issues resolve by disconnecting and reconnecting the account in Settings > Connected Accounts. Some banks require periodic re-authentication (typically every 90 days under CDR rules), which will prompt you to log in again.
If the problem continues, email us with your bank name and device model so we can investigate.
Your Savings Score is a number from 0-100 reflecting how financially optimised your accounts are, based on factors like interest rates, fees, and unused savings opportunities. It updates automatically as your accounts change and as you act on insights.
No. MyPelican provides general financial information and insights only, not personal financial advice. Please consider your own circumstances or speak to a licensed financial adviser before making financial decisions.
Subscriptions are billed through the Apple App Store or Google Play, depending on where you subscribed — so cancellations and refunds are managed there.
To cancel on iPhone or iPad: open Settings > [your name] > Subscriptions > MyPelican and tap Cancel Subscription.
To cancel on Android: open the Google Play Store app, tap your profile icon, then Payments & subscriptions > Subscriptions > MyPelican and tap Cancel subscription.
Your subscription stays active until the end of the current billing period, and you won't be charged again after that.
Refunds are issued by Apple and Google under their own policies, not by MyPelican. Request one at reportaproblem.apple.com for App Store purchases, or at play.google.com/store/account/subscriptions for Google Play purchases. If you're stuck, email admin@mypelican.com.au and we'll help you through it.
Email admin@mypelican.com.au with a description of the issue, your device model and OS version (iOS or Android), and screenshots if possible. We read every message and respond within 3-4 business days.
MyPelican is available on both iOS and Android. For the best experience, keep your device updated to the latest OS release and download updates from the App Store or Google Play.